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There is a growing interest in applying computational tools to the automatic discovery of social and economic behavior. For example, with decisions involving resource allocation related to public infrastructure, the ability to predict failures can allow for more efficient policy responses. In this paper, we use social data from a popular electric vehicle (EV) driver app to characterize the emerging EV charging station infrastructure. We introduce a typology of EV charging experiences collected from user reviews and deploy text classification algorithms, including convolutional neural networks (CNN), to automatically learn about potential failures. We use machine learning techniques as a pre-processing tool for econometric analyses on the quality of service delivery. After classifying the reviews into 9 main user topics and 34 subtopics, we find that the dominant issues in EV charging relate to station functionality and availability, which drive negative consumer experience. Contrary to the public discourse about EVs, range anxiety was not of large concern to existing EV drivers. Based on our findings, we move towards automated identification of failures in public charging infrastructure that can significantly reduce research evaluation costs through relatively simple computational solutions.